You can get the products purchased through the portal in two ways.

I. Picking up your products at our warehouse located at Boulevard Campestre number 1007, Colonia Jardínes del Moral, zip code 37160, León, Guanajuato, Estados Unidos Mexicanos, free of charge.
II. Shipping the products to your home free of charge, if it is in Mexico and the United States, any other country, please contact at +52 1 477 801 3689, hello@danteshoes.com, Whatsapp®, Instagram® or Facebook®, to make arrangements with the logistics service.

Purchase orders are processed in less than 24 business hours. For all legal purposes, we inform you that business and legal hours are from Monday to Friday between 10:30 a.m. and 2:00 p.m. GMT-6, except for resting days, which are:

a) January 1st.
b) The first Monday of February.
c) The third Monday of March.
d) Holy Friday.
e) May 1st.
f) September 16th.
g) The third Monday of November.
h) December 1st of every six years, when it corresponds to the transfer of Mexico’s Federal Executive Branch.
i) December 25th.

At the time purchase order was processed:

1.Dante® will send you an email to confirm your purchase:
To make the delivery, we need you to provide us with the following data, which will be treated in accordance with DANTE® Privacy Notice:

a) Full name of consignee.
b) Shipping Address.
c) E-mail.
d) Phone or mobile number.
e) Other information that may be useful for us to carry out the delivery.

2. Dante® will send you an e-mail with the package waybill so that you can track your order.

3. Dante® will ship your product(s) to the shipping address, via UPS® courier service or any other logistics service to ship your product(s) to you:
3.1. If you prefer, we can ship your product(s) to you or the UPS® Service Center of your choice, as long as you have made the purchase directly on our website or at any of our branches.
3.2. Products will be delivered within 3 to 5 business days after the purchase has been processed.
3.2.1. The delivery of the products in extended areas will be made in a time greater than five working days, counted from the purchase has been processed, please follow the tracking of your order and anything you need contact us at +52 1 477 801 3689, hello@danteshoes.com, Whatsapp®, Instagram® or Facebook®.
3.3. All products undergo rigorous packaging procedures to ensure product quality and protection.
3.4. All packages are fully insured at no additional charge against loss, partial or total damage in transit.
3.5. The delivery of all products purchased on our website is carried out through a shipping contract concluded directly or indirectly between Dante® and the courier service.
3.6. The ownership of the products will be transferred to you, at the moment the logistics service delivers the products to you, from that moment the risk of loss, partial or total damage will be transferred to you in its entirety.

Finally, we inform you that:

a) DANTE® does not deliver to post office boxes.
b) DANTE®does not make counter deliveries for the products it sends.
c) Any other country, please contact at +52 1 477 801 3689, hello@danteshoes.com, Whatsapp®, Instagram® or Facebook®, to make arrangements with the logistics service.

Los productos están cubiertos por una garantía por defectos de fabricación o vicios ocultos, la cual tiene una vigencia de 30 días naturales, contados a partir de que hayas recibido tu(s) producto(s) e incluyen los servicios de logística.

La póliza de garantía no aplica en cualquiera de los siguientes supuestos:
1. El producto fue utilizado;
2. El producto sufrió daños, maltrato o desgaste ajenos a Dante®;
3. Haya vencido la póliza de garantía.

Una vez vencida la garantía no se podrán realizarse reparaciones, cambios ni devoluciones.
Si deseas obtener información sobre una garantía, hacer válida una garantía, o realizar la devolución de un producto adquirido porque presenta alguna falla, te invitamos a contactarnos al teléfono 477 194 6983, al correo hola@danteshoes.com, Whatsapp 477 667 5569, Instagram® o Facebook®

POLÍTICA DE CAMBIO. Los cambios se pueden realizar sólo:

1. Si al momento de realizar la orden de compra te hayas equivocado en la talla o producto.
2. Si al momento de probarte tu(s) producto(s) no te quedó(aron) o no te gustó(aron).
3.Encontraste fallas en tus productos conforme a nuestra póliza de garantía.

En caso de que te hayas equivocado de talla o producto, no te quedó o no te gustó debes solicitar el cambio en los primeros 30 días hábiles a partir de que hayas recibido tu(s) producto(s).

Para hacer válida la póliza de garantía por defecto de fábrica debes de solicitar el cambio en los primeros 30 días hábiles a partir de que hayas recibido tu(s) producto(s).

Los cambios se realizarán conforme al siguiente proceso:
I. Proceso de cambio de talla o producto, no te quedó o no te gustó.
1. La solicitud se realizará a través de un escrito libre enviado al correo electrónico hola@danteshoes.com, en el que:

1.1. Adjuntarás fotografías de la parte superior e inferior del producto mostrando que no tenga uso alguno y que cuente con su plástico protector en ambas suelas;
1.2. Solicitarás;
1.2.1. El cambio de talla. Dante® no garantiza la disponibilidad de la talla, por lo que en caso de no haber en existencia productos de tu talla puedes solicitar el cambio por un modelo diferente de conformidad con los puntos 1.2.2. y 1.2.3. de la presente política de cambios.
1.2.2. El cambio por un modelo diferente de menor o igual costo que el inicial. En caso de haber diferencia a tu favor, la misma se te devolverá por medio de un cupón para que lo puedas usar en tu siguiente compra.
Es importante mencionar que tus datos personales serán tratados conforme a nuestro Aviso de Privacidad.
1.2.3. El cambio por un modelo diferente de igual o mayor costo que el inicial, debiendo cubrir la diferencia correspondiente.

2. Si es cambio de talla o producto en el que hayas pagado un precio completo: Dante® absorberá el costo del envío únicamente en la primera ocasión (esto incluye los gastos del retorno del(los) producto(s) al domicilio de Dante® y de la restitución a tu domicilio).
2.1. Si es cambio de talla o producto en el que hayas pagado un precio con descuento: Los gastos del retorno del(los) producto(s) al domicilio de Dante® y de la restitución a tu domicilio, corren por tu cuenta. En caso de haber comprado tu producto con el 10% de descuento de tu primera compra, los gastos del retorno del(los) producto(s) al domicilio de Dante®️ y de la restitución a tu domicilio, corren por cuenta de Dante®️

3. Si hubiera un segundo cambio o devolución de tu(s) producto(s), sea cual sea el precio pagado: Los gastos del retorno del(los) producto(s) al domicilio de Dante® y de la restitución a tu domicilio, corren por tu cuenta, de conformidad con el punto 2. Sección I. de la presente política de cambios.

II. Proceso de cambio para hacer válida la póliza de garantía.

1. La solicitud se realizará a través de un escrito libre enviado al correo electrónico hola@danteshoes.com, en el que:1.1. Adjuntarás fotografías resaltando el defecto en el producto;

2. Dante® analizará la solicitud y las fotografías para determinar el tipo de póliza que aplicará:

2.1.1. Si el producto tiene un defecto parcial y se dispone de material para su reparación, se procederá con la misma;2.1.2. Si el defecto en el producto es mayor, se hará el cambio del producto por uno del mismo modelo, o en su defecto, se cambiará por otro modelo de conformidad con los puntos 1.2.2. y 1.2.3. de la política de cambios.

3. No se aceptan cambios ni devoluciones para los productos de limpieza.

En caso de necesitar información o ayuda sobre la política de cambios, ponte en contacto con nosotros al teléfono 477 194 6983, al correo hola@danteshoes.com, Whatsapp 477 667 5569, Instagram® o Facebook®.

Products are covered by a warranty for manufacturing defects or hidden defects, which is valid for 30 calendar days from the date you received your product(s) and includes logistics services.

The warranty policy does not apply in any of the following cases:

1. The product was used;
2. The product suffered damage, mistreatment, or wear unrelated to Dante®;
3. The warranty has expired.

Once the warranty has expired, repairs, exchanges, or returns cannot be made.
If you wish to obtain information about a warranty, make a warranty claim, or return a product because it has a defect, please contact us at phone number 477 194 6983, email hola@danteshoes.com, WhatsApp 477 667 5569, Instagram®, or Facebook®.

EXCHANGE POLICY. Exchanges can only be made if:

1. You made a mistake in the size or product when placing the order.
2. The product(s) did not fit or you did not like them when trying them on.
3. You found defects in your products according to our warranty policy.

If you made a mistake in the size or product, the product did not fit, or you did not like it, you must request the exchange within the first 30 business days from the date you received your product(s).

To validate the warranty policy for manufacturing defects, you must request the exchange within the first 30 business days from the date you received your product(s).

Exchanges will be made according to the following process:
I. Process for exchanging size or product, the product did not fit, or you did not like it.

1. The request will be made through a free-form written notice sent to the email hola@danteshoes.com, in which:

1.1. You will attach photographs of the top and bottom of the product showing no signs of use and with the protective plastic on both soles;
1.2. You will request:
1.2.1. A size exchange. Dante® does not guarantee the availability of the size, so if there are no products in your size, you can request an exchange for a different model in accordance with points 1.2.2. and 1.2.3. of this exchange policy.
1.2.2. An exchange for a different model of equal or lesser cost than the original. If there is a difference in your favor, it will be refunded to you via a coupon for use on your next purchase. It is important to mention that your personal data will be treated in accordance with our Privacy Notice.
1.2.3. An exchange for a different model of equal or greater cost than the original, with the corresponding difference to be covered by you.

1. If it is a size or product exchange where you paid the full price: Dante® will cover the shipping cost only on the first occasion (this includes the cost of returning the product(s) to Dante®'s address and the shipping back to your address).
   2.1. If it is a size or product exchange where you paid a discounted price: The cost of returning the product(s) to Dante®'s address and the shipping back to your address will be borne by you. If you purchased your product with a 10% discount on your first purchase, the cost of returning the product(s) to Dante®'s address and the shipping back to your address will be borne by Dante®.
2. If there is a second exchange or return of your product(s), regardless of the price paid: The cost of returning the product(s) to Dante®'s address and the shipping back to your address will be borne by you, in accordance with point 2, Section I of this exchange policy.

II. Process for making a warranty claim.

1. The request will be made through a free-form written notice sent to the email hola@danteshoes.com, in which:

1.1. You will attach photographs highlighting the defect in the product;

1. Dante® will analyze the request and the photographs to determine the type of warranty that will apply:

2.1.1. If the product has a partial defect and there is material available for its repair, the repair will proceed;
2.1.2. If the defect in the product is major, the product will be exchanged for one of the same model, or if not available, it will be exchanged for another model in accordance with points 1.2.2. and 1.2.3. of the exchange policy.

1. Cleaning products are not eligible for exchanges or returns.

If you need information or assistance regarding the exchange policy, please contact us at phone number 477 194 6983, email hola@danteshoes.com, WhatsApp 477 667 5569, Instagram®, or Facebook®.

If you decide to cancel an order, you must contact DANTE® at +52 1 477 194 6983, hello@danteshoes.com, Whatsapp®, Instagram® or Facebook® to notify DANTE® staff about the cancellation before your order is processed in accordance with point 2 of the shipping and delivery policy, who will verify the status of the order to inform you whether or not the cancellation of the order is appropriate or if you have to carry out the return process in accordance with the provisions of the Return Policy.

Concerning the foregoing, DANTE® informs you that if your order is in transit, it will not be possible to cancel it: likewise, there is the possibility that an order has already been processed and the cancellation cannot be made so that in such case the Return Policy shall apply.

If you wish to return one or more purchased products due to a defect, manufacturing issue, failure to properly cancel the order, dissatisfaction, or improper fit, please contact DANTE® staff at phone number 477 194 6983, email hola@danteshoes.com, WhatsApp 477 667 5569, Instagram®, or Facebook®. They will inform you of the necessary documentation for the product return process.

In addition, it is important to mention that the product(s) you wish to return due to not being able to cancel in time and form must meet the following conditions:

1. If the cancellation was not made in time, the package in which your product(s) were sent must not be opened.
2. In the case of returns because the product(s) did not fit or you did not like them, the product(s) must meet the following conditions: they must have the original packaging, show no signs of use, scratches, alterations, or damage, and include all accessories. Additionally, your product(s) must have their protective plastic on both soles.
   You have 30 calendar days from the day you received your product(s) to request a return.

2.1. Returns do not apply to discounted merchandise.

1. If the warranty policy applies, send your product(s) well-packaged and sealed.

It is important to mention that the logistics services for returns due to failure to cancel in time, improper fit, or dissatisfaction with the product(s) will be carried out in accordance with points 2., 3., and 4. of section I. of the Exchange Policy. You will only need to cover half of the cost mentioned in point 2, first paragraph of the Exchange Policy.

You have 30 calendar days from the day you received your product(s) to request a return.

If you have not requested the return in time and form or your product(s) do not meet the conditions stipulated in points 1. and 2., the return will not be valid, and you will have to cover the remaining cost mentioned in point 2, first paragraph, section I. of the Exchange Policy to have the product returned to your address in accordance with the provisions in point 2, first paragraph, section I. of the Exchange Policy, or if you prefer, according to the procedure stipulated in point 2, paragraphs 2 and 3, section I. of the Exchange Policy. Alternatively, you may pick up your product(s) at Boulevard Campestre number 1007, Jardines del Moral neighborhood, postal code 37160, León, Guanajuato, United Mexican States.

Once we have received the product(s) at our address and authorized the return, we will refund the amount paid by requesting your bank details or other personal information to process the refund.

If for any reason, once you have placed a purchase order and it is not completed due to various circumstances, including but not limited to lack of inventory or the item is discontinued, problems with delivery logistics, among other reasons, DANTE® will refund the amount paid, hereinafter "cancellation and refund of payment" requesting your bank details or other personal data to return the difference to return it to you, if the payment has not been made, no charge will be made to the product(s) that are discontinued, lack of inventory, among other assumptions.

If you have requested a specific number of products and DANTE® does not have such number of products, DANTE® will contact you to make a partial cancellation of the products, in which case the cancellation and refund of payment, equivalent to the number of products that are not available, will be made, or we will deliver the products in two stages, one for the quantity DANTE® has available, and the next for the remaining number of products.

If DANTE® is unable to contact you for any reason or circumstance, we will proceed to make the cancellation and refund of payment for the total amount of the products ordered.

The products are covered by a warranty for manufacturing defects or hidden defects, which is valid for 30 calendar days, counted from the date you purchased your product(s).

The guarantee policy does not apply in any of the following cases:

1. The product was used;
2. The product suffered damage, mistreatment or wear and tear through no fault of Dante®;
3. The warranty policy has expired.

Once the warranty has expired, no repairs, changes or returns can be made. If you wish to obtain information about a warranty, make a warranty valid, or return a product purchased because it has a fault, we invite you to contact us at 477 194 6983, by email hola@danteshoes.com, Whatsapp®, Instagram or Facebook® or visit us in our stores.

Exchanges can only be made if:

You made a mistake in the size or product when making the purchase.
The product(s) did not fit or you did not like them when trying them on.
You found defects in your products according to our warranty policy.
If you made a mistake in the size or product, the product did not fit, or you did not like it, you must request the exchange within the first 30 business days from the date you acquired your product(s).

To validate the warranty policy for manufacturing defects, you must request the exchange within the first 30 business days from the date you acquired your product(s).

Exchanges will be made according to the following in-store process:

I. Process for exchanging size or product, the product did not fit, or you did not like it.

1.1. You must present your purchase receipt and show that your product(s) have no signs of use and have the protective plastic on both soles.
1.2. You will request:
1.2.1. A size exchange. Dante® does not guarantee the availability of the size, so if your size is not available, you can request an exchange for a different model in accordance with points 1.2.2. and 1.2.3. of this exchange policy.
1.2.2. An exchange for a different model of equal or lesser cost than the original. If there is a difference in your favor, it will be refunded to you via a coupon for use on your next purchase.
1.2.3. An exchange for a different model of equal or greater cost than the original, with the corresponding difference to be covered by you.

II. Process for making a warranty claim.

You must present your purchase receipt and your product(s) in-store without any signs of use for our staff to review. You can also make a request through a free-form written notice sent to the email hola@danteshoes.com, in which:
1.1. You will attach photographs highlighting the defect in the product.
Dante® will analyze your product(s), and if necessary, the photographs to determine the type of warranty that will apply:
2.1.1. If the product has a partial defect and there is material available for its repair, the repair will proceed;
2.1.2. If the defect in the product is major, the product will be exchanged for one of the same model, or if not available, it will be exchanged for another model in accordance with points 1.2.2. and 1.2.3. of the exchange policy.
Cleaning products are not eligible for exchanges or returns.
If you need information or assistance regarding the exchange policy, please contact us at phone number 477 194 6983, email hola@danteshoes.com, WhatsApp®, Instagram®, or Facebook®.

If you wish to return one or more purchased products due to a defect, manufacturing issue, failure to properly cancel the order, dissatisfaction, or improper fit, please contact DANTE® staff at phone number 477 194 6983, email hola@danteshoes.com, WhatsApp 477 667 5569, Instagram®, or Facebook®. They will inform you of the necessary documentation for the product return process.

In addition, it is important to mention that the product(s) you wish to return due to not being able to cancel in time and form must meet the following conditions:

1. If the cancellation was not made in time, the package in which your product(s) were sent must not be opened.
2. In the case of returns because the product(s) did not fit or you did not like them, the product(s) must meet the following conditions: they must have the original packaging, show no signs of use, scratches, alterations, or damage, and include all accessories. Additionally, your product(s) must have their protective plastic on both soles.
   You have 30 calendar days from the day you received your product(s) to request a return.

2.1. Returns do not apply to discounted merchandise.

1. If the warranty policy applies, send your product(s) well-packaged and sealed.

It is important to mention that the logistics services for returns due to failure to cancel in time, improper fit, or dissatisfaction with the product(s) will be carried out in accordance with points 2., 3., and 4. of section I. of the Exchange Policy. You will only need to cover half of the cost mentioned in point 2, first paragraph of the Exchange Policy.

You have 30 calendar days from the day you received your product(s) to request a return.

If you have not requested the return in time and form or your product(s) do not meet the conditions stipulated in points 1. and 2., the return will not be valid, and you will have to cover the remaining cost mentioned in point 2, first paragraph, section I. of the Exchange Policy to have the product returned to your address in accordance with the provisions in point 2, first paragraph, section I. of the Exchange Policy, or if you prefer, according to the procedure stipulated in point 2, paragraphs 2 and 3, section I. of the Exchange Policy. Alternatively, you may pick up your product(s) at Boulevard Campestre number 1007, Jardines del Moral neighborhood, postal code 37160, León, Guanajuato, United Mexican States.

Once we have received the product(s) at our address and authorized the return, we will refund the amount paid by requesting your bank details or other personal information to process the refund.